At Tasavur, we take pride in providing quality fabrics and ensuring that every order meets our customers’ expectations. We carefully inspect our products before dispatch. However, if you receive an item that is damaged, incorrect, or has an issue, we are here to help.
Returns & Exchanges
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order. Our team will review the issue and guide you through the return or exchange process.
To be eligible for a return or exchange, the product should be unused, unwashed, and in its original condition. The product should also be returned with its original packaging and any applicable tags or labels.
Refund Policy
Tasavur does not provide cash refunds. If your return or refund request is approved, instead of returning the money in cash or through the original payment method, we will issue you a voucher equal to the approved refund amount.
This voucher can be used toward a future purchase from Tasavur. The voucher will represent the amount approved for your returned product and can be used according to the terms communicated by our team.
Damaged or Incorrect Items
If your order arrives damaged, has a manufacturing issue, or contains an incorrect product, please contact us promptly with your order details and clear photographs of the item. We will review the matter and, where applicable, arrange a suitable solution such as an exchange or voucher.
Change of Mind
Returns based solely on a change of mind may not be accepted, particularly if the fabric has been cut, altered, washed, used, or otherwise changed from its original condition. We encourage customers to carefully review product details before placing an order.
Fabric & Cut-Length Orders
As fabric may be cut according to the quantity ordered, cut-length fabric may not be eligible for return or exchange unless the product is defective, damaged, or incorrectly supplied. Once fabric has been cut, altered, washed, or used, it may not be accepted for return.
How to Request a Return
If you believe your order qualifies for a return or exchange, please contact our customer support team with your order number and details of the issue.
- Provide your order number.
- Explain the reason for the return.
- Provide clear photographs or videos where necessary.
- Wait for confirmation from our team before sending the product back.
Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.
Shipping for Returns
Return shipping arrangements may vary depending on the reason for the return. If the issue is due to an incorrect, damaged, or defective product supplied by Tasavur, we will review the situation and determine the appropriate shipping solution.
Voucher Terms
- The voucher will be issued for the approved refund amount.
- The voucher cannot be exchanged for cash.
- The voucher can be used toward a future purchase from Tasavur.
- The voucher cannot be transferred or redeemed for cash unless required by applicable law.
Contact Us
If you have any questions regarding our Return & Refund Policy, or if you need assistance with an order, please contact our customer support team through the contact information provided on our website.
At Tasavur, our goal is to make every purchase a positive experience while maintaining the quality and standards our customers have trusted for generations.